Why is my profile not approved yet?

Before your profiles go through the approval process, your account and phone numbers must be verified.

When you log in to your account, you are taken to your account dashboard.  You will see a yellow notice that says “verify your private account information”.  When you click on the “Do This” button it will take you to another page where you must upload an image of yourself holding your photo identification.

Once your identity is verified, you must also verify your phone number.  To do this, go to “Main Menu” and select “My Phone Number”. Enter your 10-digit phone number.

The next screen will display an option to Send Code, if you click this button, you are attempting to verify for phone calls and SMS.

If you can’t receive text, please click on the wording, “I can’t receive texts…

If you choose to verify your phone number for calls and SMS, click the “Send Code” button, and then enter the code that was sent to your phone and click Verify Code.

If you choose to verify your phone number for calls only, you should click “I can’t receive texts…” and then click Call Me.

You will receive a call from our system when prompted enter the code that will appear on your computer screen.

Once you complete both of these steps your profile will go through the approval process within 24 hours and then be live on the site to begin receiving calls.