Do I have to take calls?
Of course not! You’re welcome to engage in any of the services individually (i.e. just Texting) or a combination of your preferences (i.e. Texting and Web Chat, Video Chat, etc.).
Do Callers see my personal phone number when they dial the service?
No, a Caller will never see your personal number. When a customer connects with you, they will see 1-800-9PSYCHIC (1-800-977-9244), the same number you see when you receive a Call.
How can I tell which Profile a customer is calling?
If you have more than one active Profile you use regularly, we recommend setting up a “Profile Whisper” for each. A “Profile Whisper” allows you to record a personal greeting that’s played when you get a Call and helps you identify which one you’re taking the Call for. To utilize this feature, access the “Profile Whisper” link…
Missing earnings from Calls
Occasionally there is a delay in the earnings from a call posting into your “Earnings Summary.” We are aware of the issue and are working on getting it corrected. You are always welcome to email psychicsupport@psychics.com about any missed earnings, but we suggest that you wait until the earnings are missing for over 24 hours (or…
Are Calls Recorded?
Calls between Advisors and Callers are recorded on Psychics.com. When a Caller uses the Click To Call feature to call an Advisor on the site, the call will be recorded and available to the Caller for purchase. Callers may opt out of having their calls recorded and if they do the call recordings will not…
How Do I Make Myself available when using the Mobile Site?
Connect with your callers on the go! To make yourself available for calls and other features such as texting, and web chat, log into the mobile site. Once you are logged in, click on the three horizontal lines in the upper right-hand corner. This will take you to the Main Menu. In the upper right…
Verifying Your Private Account Information
Once you are registered as a Psychic and you log on to the site you will be on the “Dashboard” page. You will see “Verify your private account information”. Click the DO THIS button. ID Verification The verification process requires that you upload an image of you holding your photo identification that you can clearly…
How do advisors use the Texting Feature
When an advisor profile is available for texting the “Text Me” icon will be green on the profile. When the caller clicks the icon, a dialog box will open for them to confirm that they want to text with the advisor profile. The advisor will receive a text message advising that a caller has started…
How much can I charge for a message?
You can charge a maximum of $10 for on-site Messages sent with or without attachments. Note: If you want to attach an image/multimedia file that has previously been approved for your account, the attachment will be sent immediately; if you attach a new file, the attachment will have to be approved before the Caller can see…
What types of files can I attach to a message?
You can attach image or .mp3/.mp4 files as well as recorded voice/audio greeting through the on-site messaging system. If you want to attach an image/multimedia file that has previously been approved for your account, the attachment will be sent immediately; if you attach a new file, the attachment will have to be approved before the…