There was a call recently and I don’t see the money I should have earned from it!

Occasionally there is a delay in the earnings from a call posting into your “Earnings Summary.” We are aware of the issue and are working on getting it corrected.

You are always welcome to email psychicsupport@psychics.com about any missed earnings, but we suggest that you wait until the earnings are missing for over 24 hours (or one complete business day if this occurs over a weekend) before contacting support. Any concerns about incorrectly posted earnings will be addressed immediately.

How can I tell which Profile a customer is calling?

If you have more than one active Profile you use regularly, we recommend setting up a “Profile Whisper” for each. A “Profile Whisper” allows you to record a personal greeting that’s played when you get a Call and helps you identify which one you’re taking the Call for.


To utilize this feature, access the “Profile Whisper” link in your Profile’s Related Shortcuts. When you click “Create/Change Profile Whisper,” the Psychics.com automated system will call you and record your personal greeting.

Note: Callers will not hear a “Profile Whisper.”

Keep in mind that is if you do not record a Profile Whisper, when you receive a call from Psychics.com you will receive a message with the Profile Number that is being called. If you listen to the complete message before pressing 1, you will be able to tell which Profile is being called.

If you are in front of your computer, the active phone call display will pop up and list the Profile being called, so that you can press 1 to accept the call sooner.

Can I make myself “Un/Available” if I’m not at a computer?

You can!

We offer two alternative options for making yourself “Available” or “Unavailable:”

  • via text
  • via phone

Via Text

To control your services via text, simply reply to any Psychics.com Text conversation on your phone with the following:

Available

Unavailable

#online

#offline

#online phone

#offline phone

#online sms

#offline sms


Via Phone

To control your services via phone, simply dial 1-800-9PSYCHIC (1-800-977-9244) and follow the prompts to use your “Dial-In Credentials” (located at the bottom of the Main Menu any time you are signed into your Account).

dial-in-credentials-psychics
Information needed to log into your Psychics.com Account via our automated phone system.

How do I make myself “Available?”

To start connecting with Callers, simply click on the “Services” drop down in the top navigation bar. Then click the “Unavailable” link beside any method you want to become “Available” for.

services-menu
The “Services” drop down menu for Psychics.com.

 

We also offer two alternative options for making yourself  “Available” or “Unavailable:”

  • via text
  • via phone

Via Text

To control your services via text, simply reply to any Psychics.com Text conversation on your phone with the following:

Available

Unavailable

#online

#offline

#online phone

#offline phone

#online sms

#offline sms


Via Phone

To control your services via phone, simply dial 1-800-9PSYCHIC (1-800-977-9244) and follow the prompts to use your “Dial-In Credentials” (located at the bottom of the Main Menu any time you are signed into your Account).

dial-in-credentials-psychics
Information needed to log into your Psychics.com Account via our automated phone system.

Will a caller hear my personal voice mail if I miss a call or if I don’t answer the phone?

When you receive a call from Psychics.com, the number on your caller identification will be 1-800-977-9244 (1-800-9-Psychic).

If you do not answer the phone, the caller will not receive your voice mail.

When you answer the call, you will be required to press 1 to connect to the caller.  So even if your voice mail picks up, you will not have to press 1 to accept the call and the caller will never be connected to you.  There may be a chance you receive a voice mail with the ‘hello’ message from our system with the preamble that you are receiving a call, but the caller will not be connected, so there is no need to change your voice greeting on your answering machine.

While we understand sometimes there are sudden circumstances that may require you to miss a call from our system, we ask that you please be considerate to our callers and make sure you are only marked as ‘Available’ during times that you will be able to answer the phone call.

Why is my profile not approved yet?

Before your profiles go through the approval process, your account and phone numbers must be verified.

When you log in to your account, you are taken to your account dashboard.  You will see a yellow notice that says “verify your private account information”.  When you click on the “Do This” button it will take you to another page where you must upload an image of yourself holding your photo identification.

Once your identity is verified, you must also verify your phone number.  To do this, go to “Main Menu” and select “My Phone Number”. Enter your 10-digit phone number.

The next screen will display an option to Send Code, if you click this button, you are attempting to verify for phone calls and SMS.

If you can’t receive text, please click on the wording, “I can’t receive texts…

If you choose to verify your phone number for calls and SMS, click the “Send Code” button, and then enter the code that was sent to your phone and click Verify Code.

If you choose to verify your phone number for calls only, you should click “I can’t receive texts…” and then click Call Me.

You will receive a call from our system when prompted enter the code that will appear on your computer screen.

Once you complete both of these steps your profile will go through the approval process within 24 hours and then be live on the site to begin receiving calls.

How do I verify my account? Why do you need a copy of my ID?

When you log in to your account, you are taking to your account dashboard.  You will see a yellow notice that says “verify your private account information”.  When you click on the “Do This” button it will take you to another page where you must upload an image of yourself holding your photo identification.

We need to verify your identity to remain positive that our services are provided and available to only adults over the age of 18.

How do I add my phone number?

To add your phone number, please log in to your account and select “My Phone Number” from the Main Menu.

Enter your 10-digit phone number. Then click the ‘Next Step‘ button.

The next screen will display an option to Send Code, if you click this button, you are attempting to verify for phone calls and SMS.

If you can’t receive text, please click on the wording, “I can’t receive texts…

If you choose to verify your phone number for calls and SMS, click the “Send Code” button, and then enter the code that was sent to your phone and click Verify Code.

If you choose to verify your phone number for calls only, you should click “I can’t receive texts…” and then click Call Me.

You will receive a call from our system when prompted enter the code that will appear on your computer screen.

If you would like to edit a verified number on your account, please log on and select “My Phone Number” from the Main Menu and your number will be displayed.

Select Edit My Numbers and then select Edit on the row that contains the verified phone number you would like to adjust. You will have options for Calls only, Text only or both options. Please select the option that is right for you.

You can edit and add numbers by using the My Phone Numbers option at any time.