Author: Psychics Help

Purchasing Call recordings

Want to go over your favorite readings from your Advisor?

Review your favorite calls again and again!

The Recording Calls feature allows Callers to purchase their favorite calls. This feature provides a new, exciting experience for Callers and a great financial opportunity for Psychics.
We have had many Caller inquiries for this feature. Callers who opt into the recording program are able to purchase any of the phone conversations they have with the Advisors on Psychics.com.

The recording option can be set in the account settings and can alternately be added or removed on a per call basis in the click to call box before each phone call. Only calls from the website are currently being recorded. We hope to begin recording calls made over 1-800-9Psychic in the future.

If you wish to purchase your call recordings, please be sure to be making your calls from the click to call box on the Psychics.com website.

Psychics will receive their commission on the amount that the caller pays for the call recording. The pricing structure for the recordings is 25% of the total amount of the call with a $3.99 minimum and $19.99 maximum.

Call recordings are only available to callers and are not available to Advisors.

How can I earn with Call Recordings

The Recording Calls feature allows Callers to purchase their favorite calls. This feature provides a new, exciting experience for Callers and a great financial opportunity for Psychics.

We have had many Caller inquiries for this feature. Callers who opt into the recording program are able to purchase any of the phone conversations they have with the Advisors on Psychics.com.

Callers can set the recording option in the account settings and can alternately  add or remove it on a per call basis in the click to call box before each phone call.

Only calls from the website are currently being recorded. We hope to begin recording calls made through 1-800-9PSYCHIC in the future.

Psychics will receive their normal commission on the amount that the caller pays for the call recording. The pricing structure for the recordings is 25% of the total amount of the call with a $3.99 minimum and $19.99 maximum.

Call recordings are only available to callers and are not available to Advisors.

How Do I set the Price for Picture Text

When you send a Multimedia text message, you will receive a text message asking you to set a price before the caller is notified. The rate can be from $0.00 – $5.00.

The format for setting the price is as follows:

If you wanted to send an image for $2.00, going by the image below – you would text back (including the spaces):

Example: #SETPRICE 42906 2.00

Once you have sent the reply setting the price of the picture, you will a text confirming that the image was sent to the caller at your set price.

How do I use the Texting Feature

When an advisor profile is available for texting the “Text Me” icon will be green on the profile.

When the caller clicks the icon, a dialog box will open for them to confirm that they want to text with the advisor profile.

The advisor will receive a text message advising that a caller has started an SMS conversation with the profile.

You can respond to this text and the caller will receive your reply.

A few things to note when using the texting feature:

  • Advisors can only initiate contact with callers via SMS if the Callers have the SMS feature turned on as available, and in their preferences, they have checked off that the Advisor can contact them first by SMS from the “Browse Callers” page.
  • If the caller does not have this preference set, advisors can only send a text message if the caller sends one first.
  • Your personal telephone number(s) are never seen by Callers. Your privacy is assured.
  • Texting sends from a 10-digit telephone number ending in 8255. It can and will be multiple different numbers since Caller texts to Advisors must come through as a separate text.
  • The number(s) which you receive are not the Caller’s numbers. The number that will also display to Callers will not be yours.
  • These numbers, which all end in 8255, belong to us and do not represent any other person and/or company.

How Do I Make Myself available when using the Mobile Site?

Connect with your callers on the go!

To make yourself available for calls and other features such as texting, and web chat,  log into the mobile site.

Once you are logged in, click on the three horizontal lines in the upper right-hand corner.  This will take you to the Main Menu.

In the upper right corner under your email address, there is a list of services.

 

There is an “x” in a red circle next to each service listed. Click on the “x” next to the service that you would like to make yourself available for and “x” will change to a checkmark.

Available Psychic

Please note that you can not make yourself available for Skype calls through the mobile site. However, if you running the TL Skype Agent and are online in the Skype application, you will show as available for Skype calls on the Mobile Site.

We also offer two alternative options for making yourself  “Available” or “Unavailable:”

  • via text
  • via phone

Via Text

To control your services via text, simply reply to any Psychics.com Text conversation on your phone with the following:

Available

 Unavailable

#online

#offline

#online phone

#offline phone
#online sms

#offline sms

Via Phone

To control your services via phone, simply dial 1-800-9PSYCHIC (1-800-977-9244) and follow the prompts to use your “Dial-In Credentials” (located at the bottom of the Main Menu any time you are signed into your Account).

dial-in-credentials-psychics

Are Calls Recorded?

Calls between Advisors and Callers are recorded on Psychics.com.

When a Caller uses the Click To Call feature to call an Advisor on the site, the call will be recorded and available to the Caller for purchase.

Please keep in mind that calls that originate from 1-800-9PSYCHIC are not recorded. We hope to begin recording calls made over 1-800-9Psychic in the future.

Callers may opt out of having their calls recorded and if they do the call recordings will not be available for purchase.

How can I earn with Call Recordings

There was a call recently and I don’t see the money I should have earned from it!

Occasionally there is a delay in the earnings from a call posting into your “Earnings Summary.” We are aware of the issue and are working on getting it corrected.

You are always welcome to email psychicsupport@psychics.com about any missed earnings, but we suggest that you wait until the earnings are missing for over 24 hours (or one complete business day if this occurs over a weekend) before contacting support. Any concerns about incorrectly posted earnings will be addressed immediately.

How can I tell which Profile a customer is calling?

If you have more than one active Profile you use regularly, we recommend setting up a “Profile Whisper” for each. A “Profile Whisper” allows you to record a personal greeting that’s played when you get a Call and helps you identify which one you’re taking the Call for.

To utilize this feature, access the “Profile Whisper” link in your Profile’s Related Shortcuts. When you click “Create/Change Profile Whisper,” the Psychics.com automated system will call you and record your personal greeting.

Note: Callers will not hear a “Profile Whisper.”

Keep in mind that is if you do not record a Profile Whisper, when you receive a call from Psychics.com you will receive a message with the Profile Number that is being called. If you listen to the complete message before pressing 1, you will be able to tell which Profile is being called.

If you are in front of your computer, the active phone call display will pop up and list the Profile being called, so that you can press 1 to accept the call sooner.