To use the new Live Video Call feature on Psychics.com, you must have at least one push notification device added to your Advisor account.
Push notifications let you know instantly when a client requests a Live Video Call, so you never miss a connection.
Follow these steps to add and test push notifications on your devices.
Step 1: Log in to Your Advisor Account
- Go to Psychics.com and log in as an Advisor.
- Open the Main Menu.
- Select Notifications.
Step 2: Check Your Existing Push Devices
- Under the Email Notifications section, you’ll see a list of any devices currently set up for push notifications.
- You must have at least one device listed in order to go available for Live Video Calls.
- If you don’t see any devices, continue to Step 3 to add one.
Step 3: Add a New Device
- Make sure you’re logged into your Advisor account on the device where you want to receive push notifications.
- Use the browser on that device where you want the notifications to appear (for example, Chrome on Android or Safari on iPhone).
- Go to Menu → Notifications → Email Notifications.
- Click “Add This Device.”
- Allow notifications in your browser when prompted.
Step 4: Send a Test Notification
- Once the device is added, click “Send a Test Notification” to make sure it’s working properly.
- You should receive a push alert on that device almost immediately.
Step 5: Repeat for Other Devices
- If you want to receive notifications on multiple devices (such as your phone, tablet, or computer), repeat these steps for each one.
- You must be logged in on each device and browser to add it.
Important Notes
- iOS Push Notification Limitations:
Due to Apple’s system restrictions, push notifications from websites may not always work reliably on iPhones and iPads. - SMS Backup:
To ensure you don’t miss Live Video Call requests, Psychics.com also sends an SMS text notification when a client is trying to connect.
Tips for Success
- Keep your browser updated to the latest version for the best push notification support.
- Make sure browser notifications are allowed in your device settings.
- If you don’t receive a test notification, remove the device and re-add it.